Quicktime 7.0.3 for Windows Installation Problem
This is for the benefit of future searchers: if you’re trying to install iTunes on Windows and it dies during the Quicktime installation with a “-3″ error, or you try to install Quicktime 7.0.3 on Windows and you get an Error 1714 or some complaint about not being able to find quicktime.msi even though it’s there, the way to fix it is to:
- Open
regedit - Navigate to
HKEY_CLASSES_ROOT–>Installerand selectProducts - Use the
Findmenu to findquicktimeinside that part of the key - Delete the part of the tree that you find
- You should now be able to install Quicktime and iTunes without incident
November 16th, 2005 at 9:22 am
Thanks, the above solution works fine, no more errors during install
November 16th, 2005 at 7:50 pm
i tried this but there is no quicktime in that part.
November 23rd, 2005 at 6:07 am
thank you!
that worked.
steven, ron a search using regedit coolreg or something
November 25th, 2005 at 7:56 pm
Thanks, it worked for me too.
By find menu I think was is meant is to go to Edit menu and select find.
Then delete whole part of tree that contains the key (I tried deleting just the undividual key and that did not help)
After that success (I’d like to know exactly what it was I did in regedit)
November 26th, 2005 at 2:00 am
Thank you for that tip.
Now i can work !
November 27th, 2005 at 4:36 am
Thank you so much! I’ve been looking everywhere for an answer, and I was starting to think I wouldn’t find one. Now both my itunes and quicktime are working perfectly. :)
November 28th, 2005 at 12:22 pm
Thanks Incr. It worked, but instead of searching quicktime under products, I just browsed it to find an apple related product. Deleted a string with a reference to itunes in it. Everything spiffy now.
December 1st, 2005 at 4:03 am
hi how do i open regedit? its not linked rt?
December 1st, 2005 at 4:42 am
hi, actually what do u mean by part of the tree you find? is it the window at the left hand side or the window at the right hand side?
December 4th, 2005 at 6:30 pm
Thanks for the tip, it was a frustrating problem and an easy fix.
There’s got to be a special place in heaven for guys who post useful info on the net!
Thanks again!
December 8th, 2005 at 12:47 am
i enter regedit but don’t know where to search for the installer
December 8th, 2005 at 9:25 pm
Thanks very much. Just to clarify, you delete the whole Branch containing the key that has QuickTime in it. Thanks for people on the web with esoteric knowledge and Google for helping me find it!
December 9th, 2005 at 10:50 pm
Cool thank you. I just tried this and it worked after a couple of hours of frustration trying to get it going. This site was much more useful than http://www.apple.com ever was
December 10th, 2005 at 11:57 am
Well, I’m sort of a computer dummy, even though I’ve been in since the Apple II. I did a Search and found about 3 different “Regedit.exe” files. They all seem to open and do the same thing. Split windows, with folders on left, and gibberish on the right. Made my way to Installer, and selected the “Products” file. Then found the Find command in the Edit dropdown menu and found Quicktime. Now what??? I have about 10 items in the right hand window. Am I supposed to delete all of those items? Are they the “tree”??
December 12th, 2005 at 6:48 am
Yeah, that, uh, that didn’t work for me. I’m still getting the -3 message and I’m about to break my computer. Please for the love of GOD somebody help me!!!!
December 15th, 2005 at 12:56 pm
bless you! my problem was with installing iTunes, not Quicktime, but your solution worked anyway
December 17th, 2005 at 11:21 am
I tryed this, i deleted eveything that said quicktime in the regedit and still i get “error code -3″ when i try to download . i am ready to put my head through the wall!
December 17th, 2005 at 5:58 pm
Thank you so much. It’s been a long few days with this problem and your solution worked great. Both my Quicktime and I Tunes are working now. Yeah!
December 18th, 2005 at 4:14 pm
Arhg couldn’t believe it actually worked. Wonder how somebody ever solved this problem for the first time. For the guys still struggling,
- go to products, select this word (map or whatever it is called)
- go to edit, search/find and enter quicktime. You’ll see about 10 terms on you right hand. Select all of them, and press delete. It’ll give an error like ‘couldnt delete all’ and it leaves the standard string untouched. If everything’s oke, it should install now.
December 23rd, 2005 at 11:36 pm
i love whoever find out how to fix that stupid problem.
December 25th, 2005 at 3:02 pm
what is regedit?
December 25th, 2005 at 3:13 pm
^nevermind that, i cant find Installer and select Products , i can get to HKEYCLASSESROOT fine but after that im lost
December 25th, 2005 at 3:25 pm
ok i got to the end but it didnt work
December 25th, 2005 at 11:59 pm
What about the Quicktime icon in the Control Panel list?
Should that be deleted also?
I’ve been spending all of Christmas day trying to solve the problem with getting quicktime 7.0.3 to install!
My kids can’t use their new Ipods Nano which they received as gifts.
December 26th, 2005 at 12:17 am
Thanks so much for the clear instructions to fix this problem. So pleased to have it back working :-)
December 26th, 2005 at 12:41 am
It didn’t help me and i am desperate!!!
December 26th, 2005 at 12:42 am
If someone can help me please email me aklone@bresnan.net PLEASE
December 26th, 2005 at 1:01 pm
i have absolutley no idea what regedit is mate any help
December 26th, 2005 at 7:57 pm
I need help I’m ready to send my iPOD back. Their support sucks.
December 27th, 2005 at 11:11 am
Just go to “Start”, then “Run” and just type in regedit and hit enter.
December 27th, 2005 at 11:50 am
For those of you still stuck:
-from Start menu go to the Control Panel (click Add/Remove software icon) and uninstall Quicktime and iTunes
-restart
-download stand alone version of Quciktime and install. Heres the link: http://www.apple.com/quicktime/download/standalone.html
-error message may show up, just click “Ignore”
-then install iTunes again.
-that’s it, should be working…
December 27th, 2005 at 2:54 pm
it didnt work for me but i downloaded quicktime alternative and it works fine now
December 28th, 2005 at 4:06 am
i doen everything above, nothing will stop the error from cumming up, is there any other ideas or ways i could fix it, i REALLY want this to work
December 28th, 2005 at 11:32 am
Thanks so much for this solution. Deleting the ten (roughly) quicktime related files worked for me. Just make sure to follow the instructions exactly and delete the files in the right panel, not the folder on the left. As mentioned by someone else, one file (default) will be left behind. This is fine.
I installed Quicktime using the standalone 7.0.3 installer. Then iTunes installed fine.
You’re a star mate!
December 29th, 2005 at 10:43 pm
Thank you SO MUCH!
You’ve saved me from having to use my one allotted Apple service call (doesn’t it suck that they only give you one?) … which, from the sound of it, may not have worked so well anyway.
Thank you, thank you, thank you!
December 30th, 2005 at 1:31 am
Thanks (:
December 30th, 2005 at 7:59 pm
Still getting error code 1607. Also tried submission #34.
any other suggestions?
Great blog. Thank God for places like this cause as the others stated apple kinda sucks for help!
January 1st, 2006 at 6:39 am
Fantastic, that saved my afternoon, cheers!
January 1st, 2006 at 8:30 pm
omg thank you soooo much!!!
-cindy
January 1st, 2006 at 9:09 pm
Still not working, went to regedit, and all the other steps, deleted the files in the right hand pane ( all except one) and then tried to re-install itunes + quicktime and still got the -3 error code, I NEED Help.
January 2nd, 2006 at 7:38 pm
Same error code”-3″. I did observe the itunes site is offering “Itunes 6.0′, no longer 7.0.3. go figure. still trying to fix…
January 4th, 2006 at 10:21 am
I am trying to fix this on one of my bosses computers, with no luck. I am getting the -3 error code, but there is no Quicktime product package. I have one for iTunes and the iPod software, but no Quicktime. There were alot of .mst files in the c:\winnt\installer directory that claim to be quicktime installer files, but no .msi files. I am about to try installing the standalone Quicktime to see if it works.
January 5th, 2006 at 1:35 pm
this dang quicktime error has been driving me crazy for a month! i haven’t updated my ipod since just before the december in ‘05. i tried a couple of the suggestions above (kept getting an error “-3″ message and then error “1603″). the regedit suggestions didn’t work for me.
what did work (for me) was installing a quicktime alternative. i can’t validate the source or page - but somehow - this worked!!! for others who are willing to try anything (and i was after a month) use this link and install the qt alternative:
http://www.free-codecs.com/download/QuickTime_Alternative.htm
then install itunes and you should be good.
January 8th, 2006 at 10:13 am
thank you so much, i could not uninstal from the (add remove software) i took your advice and installed
Quicktime using the standalone 7.0.3installer.
worked perfect, thanks once again.
mickee
January 9th, 2006 at 2:34 am
I have got to regedit, but don’t know where to go from there, I don’t know where the installer part is let alone the rest? I have wasted a whole day on this and called apple twice - they suck!
January 9th, 2006 at 5:32 am
hi jo
i had the same problem,
go to inernet explorer/Google enter (install quick time 7.0.3stand alone).
from the result click quick time 7.0.3without itunes-lifehacker,this should solve your problem, if you need to you can download itunes independtly.
hope this you. mickee
January 10th, 2006 at 8:06 am
Another option. The one above didn’t work for me, and I was unable to use the add/remove program to get rid of iTunes.
First Step. Go to apple and download Quicktime 7 by itself, as a standalone, not with itunes.
Second. Download iTunes 6 + Quicktime again, which gives you the option, instead of repairing the iTunes on your machine (which doesn’t help) to get rid of iTunes altogether. Do that. Uninstall itunes.
Third, reboot. Download iTunes 6 + Quicktime again and hey presto …
Hope this works for you, it did for me.
January 11th, 2006 at 5:49 pm
Sean #43.
YOU DA MAN!!! The Quicktime alternative download worked!!!!!!!!!!! I was about to throw the whole machine out the window.
MERRY FREAKIN NEW YEARS!!!
January 11th, 2006 at 8:23 pm
WOW YOU ARE A SAVIOR
I <3 YOU….
Apple should be paying you to do tech support for them.
You are My Hero
January 19th, 2006 at 4:26 pm
I work for me after several attempts to install it without deleting the tree in the registry. Thanks
January 19th, 2006 at 6:42 pm
i got into hkey classes but after that i cant find installer and then products…HELP!
January 19th, 2006 at 10:07 pm
Thank you Joe!
Greetings from México!
January 21st, 2006 at 11:51 pm
For anyone still having problems, Try this, it worked for me after a lot of other stuff didn’t:
1) Download Microsoft Windows Install Cleaner: http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
2) Instal and Run. In the program box, look for any traces of quicktime. When I ran it I had leftover peices of an older version of quicktime. You may only find left over pieces labeled with their version numbers and not the words “quicktime”. For example, on my computer I had the words “7.0.2″ in the program box. That was the left over quicktime piece for me. Highlight the left over pieces and click “remove”.
3) Download the standalone installer for quicktime and install: http://www.apple.com/quicktime/download/standalone.html
4) That fixed everything for me. Good luck.
January 22nd, 2006 at 7:02 am
OMG please help ive tried every solution here!! int he ergistry i go to installer then product i click on the plus of product and this list of product keys comes up ..i search quicktime but it finds other quicktime componenets but in a different key string or w/e…and i was wondering about the quicktime alternate method”"
Another option. The one above didn’t work for me, and I was unable to use the add/remove program to get rid of iTunes.
First Step. Go to apple and download Quicktime 7 by itself, as a standalone, not with itunes.
Second. Download iTunes 6 + Quicktime again, which gives you the option, instead of repairing the iTunes on your machine (which doesn’t help) to get rid of iTunes altogether. Do that. Uninstall itunes.
Third, reboot. Download iTunes 6 + Quicktime again and hey presto …
I’ve tried it but i was wondering when u DL itunes and quicktime do u install them everytime or just dl them???
PLEASE IM GOIN CRAZY!!
January 26th, 2006 at 1:07 pm
Wonderful work
January 27th, 2006 at 2:05 pm
I’m new at all this modern technology business - can someone please please help me!! Got my ipod for xmas and i love it but having trouble getting the video from itunes to it. I think i may need quicktime, but like everyone else here it won’t install and comes up with an error near the end. i was going to follow instructions from all you kind people, but i’m worried about one thing - will i lose all my stuff i have on itunes? is there anyway i can put videos onto my ipod? i’ve downloaded ones from limewire, and put them into my library but just can’t get onto my ipod. i’m going slightly mad! Please someone help me! feel free to email me at christinelizbonner@fsmail.net. Thank you very much.
January 31st, 2006 at 10:13 am
53!!
<3
YIR! THAT WORKED! FINALLY!
Thanks so much… others who have problems, try what #53 says!
January 31st, 2006 at 1:24 pm
OMG #53 Whoever You Are THANKS A BUNCH!!!!! I Can Finally Use My iPod!!!!!!!!!!!!!!!! ;)
February 2nd, 2006 at 12:26 pm
Credit where credit is due. Thanks a lot for publishing this, I was ready to reinstall Windows because nothing I did seemed to help. Again, thanks!
February 6th, 2006 at 1:55 pm
You are awesome!!! Thank you so much!!! God bless you!!! I have been messing around with this problem for a month now. I have never had this hard a time finding a solution, and I was about to go nuts. Thank you soooo much for sharing this info on the internet. God bless you, again!!!
February 10th, 2006 at 11:26 pm
You are my favourite person ever. Thanks for the help!
February 12th, 2006 at 11:54 pm
Thanks so much. Your initial suggestion also works when encountering the same problem while trying to use the QuickTime Stand-alone Installer for Version 7.0.4, or when encountering this error message while trying to install the combination of iTunes + QuickTime 7.0.4.
February 17th, 2006 at 3:52 pm
Thank you Thank you Thank you, the install quicktime alone sloved my problem. After I install it alone I was able to go back and install itunes, podcasting is back
February 23rd, 2006 at 12:39 am
Thanks. Apple’s tips did nothing. This did everything. I hope you are gainfully employed and working at a competitor.
February 24th, 2006 at 4:21 pm
THANY YOU! i have ben looking for a fix for months!!!
P.S. Delete the WHOLE FOLDER, not just the files
February 27th, 2006 at 1:32 pm
that ‘ROCKS’ man!!!
March 3rd, 2006 at 10:31 pm
Hooray! It worked for after many hours of failure, I took one last stab at it and found this site. Hello is my hero. Thanks for putting it language that even an i-dot like me can follow.
March 4th, 2006 at 8:14 am
I have tried the alternate quicktime method and the regedit method but i still cant get it to work properly… can someone give me detailed instructions… PLEASE!
March 4th, 2006 at 1:48 pm
Rats. Everything seemed to install properly last night, but today when I connected the ipod shuffle the error message said the software was installed incorrectly. So I went back in and took all traces of itunes and ipod out and reinstalled yet again but it doesn’t work. All I have succeeded in doing was wipe out the library and playlists. I need some real help here.
March 5th, 2006 at 4:21 pm
I went throw all of these steps, none worked. I got to #53, and you helped me so much. It completly worked,THANK YOU!
March 6th, 2006 at 10:10 am
Had no trouble downloading QuickTime 7.0.3. In fact, had no problem transfering endless albums to my creative zen sleek photo. However, after a break, and ensuring that over 5000 songs loaded fine on the player, I tried to resume transfering more songs. BUT now my pc doesn’t see my player when it’s connected. I haven’t done anything differently. Can anyone advise me on this?
March 8th, 2006 at 12:25 am
thank god for the light you have gave me..
March 10th, 2006 at 6:39 pm
I am still hanging here. Please help.
March 10th, 2006 at 8:19 pm
what is regedit and all that other stuff?
March 10th, 2006 at 8:19 pm
i dont know what it is…. so i cant get there!
March 11th, 2006 at 7:56 am
Nate I can help with that part. click start, then run and type regedit
it should pull up.
March 13th, 2006 at 7:35 am
right this has been doing my head in, all i want to do is have itunes on my computer so i can put songs on my ipod shuffle. Why is it so complicated. i dont no what is ment by “regedit” and how do i find it? isnt there an easier way to explain it, because im not that good on computers. please help me before i end up smashing my computer, its soooo annoying!!!
March 27th, 2006 at 5:35 am
OK, after many frustrating hrs of searching and trying to install everything here is my easy guide.
1.click start>run> type:regedit
2.Navigate to HKEYCLASSESROOT –> Installer and select Products (Left section of screen)
3.Right click on products and select find
4.select keys only
5.type quicktime
6.delete the folder selected on the left then press F3 for the next one.
7.Do this untill it says there is no more left.
8.Install quicktime standalong which can be found on google.
If that fails then god help ya, your going to get a nervous break down i nearly did.
March 29th, 2006 at 1:06 pm
this works fine thank god!!! been trying to update ipod for months but now all i get is an error message saying - this ipod needs to be formatted to be made compattable with pc. i get this everytime i plug my ipod in! so have to format it everytime i wanna put more albums on! dont understand why cause its been formatted and has all the latest software on pc and ipod. anyone help?
April 1st, 2006 at 3:32 am
Thanks for your solution. I was getting desperate.
April 3rd, 2006 at 4:44 pm
I have the stated problem and have tried all the suggested solutions plus many others I have read on other help sites. Nothing works. I simply cannot install QuickTime. Have deleted the files from the registry, shut off firewall and virus scanner, tried safe mode, uninstalled iTunes ten or fifteen times, cleaned out the tray. Can’t do it.
I think I’ll forget about music and go read a book. ;-)
Thanks for a great site, though.
April 3rd, 2006 at 4:57 pm
Hooray for Sean’s alternative! It worked for me! Here it is again for those who missed it:
what did work (for me) was installing a quicktime alternative. i can’t validate the source or page - but somehow - this worked!!! for others who are willing to try anything (and i was after a month) use this link and install the qt alternative:
http://www.free-codecs.com/download/QuickTime_Alternative.htm
then install itunes and you should be good.
April 4th, 2006 at 2:11 pm
Hey all my favorite songs are on limewire and somehow I got them into my Itunes under Shared Music but I cant get them into a playlist I can download to my ipod. They wont drag into a playlist and I cant copy and paste either. Can you please give me some sort of an explination?
April 8th, 2006 at 6:38 am
I don’t have “quicktime.msi”, how do I get it?
April 9th, 2006 at 2:37 pm
Thanks to everyone who posted here. I got my issue fixed. iTunes and Quicktime would not install after I had to reformat my harddrive. Regedit was what I needed to do. Thanks again!
April 12th, 2006 at 10:33 pm
Thanks man, i was freaking traying to install that shit!..bye
April 16th, 2006 at 2:49 pm
THANK YOU!!!! THIS WORKED GREAT.
For anyone still having problems, Try this, it worked for me after a lot of other stuff didn’t:
1) Download Microsoft Windows Install Cleaner: http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
2) Instal and Run. In the program box, look for any traces of quicktime. When I ran it I had leftover peices of an older version of quicktime. You may only find left over pieces labeled with their version numbers and not the words “quicktime”. For example, on my computer I had the words “7.0.2″ in the program box. That was the left over quicktime piece for me. Highlight the left over pieces and click “remove”.
3) Download the standalone installer for quicktime and install: http://www.apple.com/quicktime/download/standalone.html
4) That fixed everything for me. Good luck.
April 19th, 2006 at 3:22 pm
PERFECT!!!!! THNX!
April 20th, 2006 at 8:32 am
Thankyou guy, 10 points for you.
April 22nd, 2006 at 7:03 am
Great info, awesome responses. Thanks for the help with this @#$%%%^&%&& quicktime s*t! LOL
April 22nd, 2006 at 6:56 pm
Finally fixed the problem. Thanks so much. Very helpful
April 26th, 2006 at 7:58 am
Thank you, that worked a treat. Any idea what caused the problem in the first place for future reference.
May 1st, 2006 at 10:46 am
Hey man, you saved my day ! Now I can finally watch those videos ! Didn’t work for weeks and I had given up. Told my wife to look into those funny forums 4 help and 10 minutes later the problem was solved. Go figure… and thank you very much
May 1st, 2006 at 9:30 pm
This finally worked. I was about 3 steps from the Apple store, wanting to just ditch the PC.
I mixed and matched the comments, uninstalling every way I could, then install the Quicktime standalone, then reinstall iTunes. Then I got a failure message when I started iTunes (did not implicate quictime, just said it had an error). So I went back through uninstalling both again, this time religiously rebooting every step. Finally installed qt standalone again, then started qt successfully. Reinstalled iTunes, and am now listening to iTunes as I type.
Both worked fine for me a week ago, then I lost sound and iTunes in an hour. This seemed to coincide with a Windows update pushed out Thursday night. Sound familiar?
May 3rd, 2006 at 5:43 pm
Just wanted to thank you guys …..spent soooooo long trying to fix this problem .Worked like a dream…….
-Apple were no good at all-
slainte’
May 7th, 2006 at 11:46 am
Million thanks for this tip! Who would have guessed that the black scroll bars in my iTunes would be fixed by reinstalling the stand-alone version of Quicktime which I was only able to do after this tip. Oh, and iTunes also plays my music now!
May 7th, 2006 at 7:16 pm
After 5 weeks of constant 1722 errors & hair pulling, the regedit & alternative Quicktime install easily fixed the problem. Finally! Thank you!!
May 11th, 2006 at 10:26 am
Had given up after two months of trying every fix on internet. Daughter in tears. This is the method that finally worked. I hope every other frustrated user finds this.
Thanks.
May 12th, 2006 at 5:50 pm
Mine is finally working!No Idea how and not going to try to figure it out.
May 13th, 2006 at 5:57 pm
umm… well i kinda deleated the whole Install folder in reg edit. am i screwd, can i get the folder back for windows xp. some how and put it back in the registry, now i cant do shit. please help. how can i get the whole install folder back?
May 16th, 2006 at 7:39 am
Thanks SOOOO much, Joe for that information…. it works perfectly. It should be posted on the apple quicktime website!!!! Thanks again
May 21st, 2006 at 5:09 am
i dont know what to do….when i try to load itunes it says i have installed ‘quicktime 7.0d0, but i need quicktime 7.0.3.
Where can i download it does anyone know?
thankyou
May 21st, 2006 at 4:13 pm
Ok, I’m getting this error when trying to install iTunes 6.0.4
I’ve followed the directions exactally but it’s not helping. Maybe the problem is different because it’s a newer version of iTunes, but it’s VERY frustrating. If anyone knows of any other solutions, I would be very grateful. My son has about $300 in downloaded music that he’s begging me to get back.
May 21st, 2006 at 4:19 pm
Disregard my previous post. I found my answer further up. I had tried this, but I didn’t realize that previous editions of Quicktime might not be named quicktime. In my case it was labled as 7.0.4.
“THANK YOU!!!! THIS WORKED GREAT.
For anyone still having problems, Try this, it worked for me after a lot of other stuff didn’t:
1) Download Microsoft Windows Install Cleaner: http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
2) Instal and Run. In the program box, look for any traces of quicktime. When I ran it I had leftover peices of an older version of quicktime. You may only find left over pieces labeled with their version numbers and not the words “quicktime”. For example, on my computer I had the words “7.0.2″ in the program box. That was the left over quicktime piece for me. Highlight the left over pieces and click “remove”.
3) Download the standalone installer for quicktime and install: http://www.apple.com/quicktime/download/standalone.html
4) That fixed everything for me. Good luck.”
Thanks again.
May 25th, 2006 at 10:20 am
I love you ! it works now, thanks!
May 30th, 2006 at 7:38 pm
I have tried everything on here, after getting both the Alternative, deleting it, and then the Standalone, and then reinstalling Itunes, I am getting a -50 error that says Itunes cannot open. I cannot figure it out and am going out of town tomorrow to the Middle East, I was hoping to bring my new Nanoipod I got for my birthday last week, but evidently this is not going to work. Can anyone help me?
June 1st, 2006 at 11:02 pm
Worked perfectly. This problem has been with me for more than 6 months. Microsoft and Apple were very unhelpful.
I’m very grateful for your help! :-)
June 4th, 2006 at 2:17 pm
Thanks!! Worked great. That was getting REALLY frustrating. I would have thought they would have better programmers than that.
June 4th, 2006 at 10:53 pm
Yep, worked, after a very long search. You rock.
June 9th, 2006 at 8:36 pm
Dear Hello from the January 21 post,
You are a bad ass!!!! Thanks!!!!
June 16th, 2006 at 4:26 am
This is brilliant - I am an absolute computer thicko - and even I managed to follow the instructions - at last - I can once again enjoy my music at my desk at work!!! THANKS to the genious who posted this solution.
June 16th, 2006 at 6:49 pm
wow….its amazing thank you very much…i searched all over the net for that error…i ogt the solution from here…..
June 28th, 2006 at 2:53 pm
I got the windows cleanup utility and removed a program apparently called 4.7.1.30 and this solved the error 1714.
nice one, thanks!
July 8th, 2006 at 9:08 am
I used number 53 and wherever you are, have a drink on me. For 2 days I’ve been ready to kill someone. That is the only thing that helped me. I almost started crying when it worked. Thank you!!!
July 12th, 2006 at 12:47 pm
This is the only fix that worked after researching many other sites and trying other suggestions. You rock!!!
July 12th, 2006 at 3:53 pm
53 good looking out dude
July 13th, 2006 at 2:55 pm
Thank you! It worked. Praise be, I can’t believe how frustrating this bug was, and I encountered it with QuickTime 7.1 when installing iTunes 6.0.5. Hopefully I can get a friend at Apple to address this, it would be trivial for them to fix the registry themselves, rather than shout out Error -3.
July 15th, 2006 at 7:51 pm
OMG This worked!
Thank you so much, you ROCK!!!
July 23rd, 2006 at 4:03 pm
Thank You Sooo Much!! Tried the reg didnt work but the standalone then itunes etup again works perfect.
July 23rd, 2006 at 6:07 pm
Ladies & Gents, the answer is contained on this page! Try one of the many possible solutions here because one or more WILL work! I am a non-tech meat-head who was 6 seconds away from throwing my laptop and Ipod in the trash and declaring a jihad on the dolts at Apple. After a week of trying and failing, I used the Quicktime alternate download at #82 (Thanks Dave!), cleaned out all the QT entries using the regedit /HKEY “Find” method in #78, downloaded the QT alternate, reloaded Itunes 6, overrode the error messages and recovered all my music. Thanks to everyone!
July 29th, 2006 at 10:33 am
Oh my god, you are amazing. I’ve been trying to solve this problem forever, and your solution worked perfect. Thank you!
August 2nd, 2006 at 9:11 am
Many, many thanks for this Website, and to everyone who has contributed. I have been 4 days trying to install Quicktime and got the -3 error message. I even re-installed Windows XP Home!!! to no avail. The only method that worked for me was to install Quicktime Alternative as mentioned by Sean comment no.43 and then iPod+ itunes from Apple Website. I can now access all my downloads from iTunes, and use my ipod perfectly, there is no Apple support for this problem, I think they only want you to use their Computers . Many thanks to one and all, best Wishes from the Wirral, England
August 4th, 2006 at 6:50 pm
I’m in such a pickle, I’ve tried all the methods specified up there;
Tried removing all QuickTime entries from regedit
Tried downloading the standalone player, and it gives me ‘Error: -1605 This action is only valid for products that are currently installed.’
There’s still an entry for Quicktime in Add/Remove Programs which won’t remove
I tried the Alternate QuickTime method, and it didn’t work either, I tried all the setups possible, it just won’t go..
I even tried the Windows Cleanup Utility, there’s no entry like the ones mentioned above to remove
Any suggestions?
August 6th, 2006 at 7:47 am
I have Colin to thank for getting rid of this parasitic piece of software, when its working its brilliant, when its not it a piece of crap.
Thank you so much Colin, my partner can now sleep which he has’nt done a lot of for 3 days.
All the Best to all from Stoke on Trent UK
P.S Hope everyone else gets sorted out too. xx
August 7th, 2006 at 1:36 pm
Not sure if this was covered yet, but the problem is actually a windows update error, as detailed in the following page.
What sucks if you have 2003 you can’t uninstall this patch, so your screwed.
http://pointerx.net/blogs/glozano/archive/2006/06/28/Incompatibility-issues-due-to-latest-Microsoft-Security-Updates.aspx
August 15th, 2006 at 6:57 pm
great, thanks for the info… just do what pim@ number 19 said … 1,regedit 2, go to products, select this word (map or whatever it is called)
- go to edit, search/find and enter quicktime. You’ll see about 10,11 terms on you right hand. Select all of them, and press delete. It’ll give an error like ‘couldnt delete all’ and it leaves the standard string untouched. If everything’s oke, it should install now.
August 29th, 2006 at 10:31 am
Thanks so much! Apple tech support wouldn’t help me. Dell tech support wouldn’t help me. Nothing online helped. This finally did the trick! Thanks again!
August 31st, 2006 at 4:29 pm
This didnt work for me, I need some help here
September 7th, 2006 at 3:25 pm
yeah, this totally rocks
September 13th, 2006 at 12:58 am
Thanks man.
September 13th, 2006 at 4:20 am
Thank you
September 13th, 2006 at 9:44 am
That worked perfectly! Thank you.
September 13th, 2006 at 10:49 am
Excellent tip! I’m forever grateful to you mate!
September 14th, 2006 at 6:28 am
If all else fails try this…
Go to REGEDIT, then HKEYLOCALMACHINE\softtware\classes\QUICKTIME PLAYER LIB. QUICKTIME PLAYER APP\ CLSID and delete the file completely.
You should be ok then to install without any problems. Goodluck.
September 14th, 2006 at 12:04 pm
Kudos to you. and a little karma bonus as well :-_
Thanks for the fixup trick!
Dave
September 14th, 2006 at 12:06 pm
Thanks a lot to Ray (78.) I did what he said and just deleted every file, cookie, key there was on my computer with using find on the map products in regedit. Just press F3 and delete until it says “Searching files in register completed” (or something like that since i translateed it from dutch, I’m from Belgium). God be with you if it’s still doesn’t work then.
September 14th, 2006 at 2:46 pm
hi it still aint working for me i keep getting “the older version of quicktime can not be removed please re-install itunes again” or something like that but no matter how many times i do it and no matter what i do it still wont work any ideas
September 14th, 2006 at 8:33 pm
Thanks “Help”
after a long long time I’m able again to install Quicktime 7
:)
bobbel
September 15th, 2006 at 2:55 pm
I am also having a problem with installing quicktime. Actually i cannot install anything. Whenever i try to install something it comes up with these errors and cannot complete the install. previously i had installed mcafee and i thought i wasnt working right so i removed it. somehow the user file was screwed up and i couldnt log onto my current user (on windows xp). So i had to make a new user. Ever since then i havent been able to install anything. quicktime comes up with this error#2803 thing, continues the install, then comes up with another thing that says that it cannot open HKEYLOCALMACHINE\softtware\classes\QUICKTIME PLAYER LIB. QUICKTIME PLAYER APP\ CLSID and that i might not have sufficient access to that key. the install then stops and rolls back the install. (i had currently uninstalled quicktime because it wasnt working and wen i tried to reinstall it it wouldnt let me). I think the problem is wen i ripped out mcafee it ripped out sumtin i didnt want it to and i had to make a new user. It says the user is an admnistrator but maybe its not. wats going on plz help!!!
September 15th, 2006 at 3:09 pm
Also, i just got so i could delete that 1 file, but then it keeps saying i dont have access to different files wtf. i think in the process of deleted mcafee, my user got screwed up and when i made a new profile it wasnt the original one or maybe some file is corrupted or missing plz help
September 15th, 2006 at 9:16 pm
THANK YOU to whoever suggested the Quicktime Alternative. I uninstalled iTunes and installed Quicktime Alt. Then I reinstalled iTunes and now all is well.
Thank you thank you thank you
September 16th, 2006 at 10:55 am
Joe, thank you so much for taking the time to post this solution. I was pulling my hair out till I found and tried your solution. Worked like a charm. Owe you one.
September 17th, 2006 at 12:25 pm
Genius!!! Many, many thanks!
September 18th, 2006 at 7:47 am
bless you! I spend the all afternoon looking for some support from the F****g Apple web site… You saved me.
September 19th, 2006 at 8:46 am
After nearly hours of trying to figure out why I could not install the current Itunes (7), or even older Itunes… I came to this page. After doing what it said, the install worked immediately. THANKS!! I’m off to send a complaint to Apple…
September 19th, 2006 at 3:20 pm
many thanks … after trying to upgrade to iTunes 7 I was left with a broken quicktime and itunes version 6. Saved me from contemplating a complete windows re-install. Found it best to manually search product installations in the registry and delete the root.
September 20th, 2006 at 1:56 pm
I have tried EVERYTHING listed here still with NO joy.
Anyone else got any new ideas?
September 20th, 2006 at 4:28 pm
Thank God u are a frickin genius. itunes hasnt worked in weeks!!!!!! this helped me.
A tip for the poeple still trying is to be srue to navigate to the right reg. folders before you find “quicktime”. also the files on the right side after the search, most do note have the word quicktime in them.
September 24th, 2006 at 2:13 am
Tried everything and nothing worked until I hit the QuickTime Alternative (#82) - brilliant!!
Worked first time!!
September 24th, 2006 at 8:02 pm
It worked. Thank you very much!
September 29th, 2006 at 12:31 pm
I found this site by Google when my ITunes 7.01 install crapped out. I did the regedit surgery as suggested and removed the tree containing the quicktime reference, and it worked like a champ!
Thank you for posting this information and making my life so much easier.
September 30th, 2006 at 3:46 am
i love you dude,muax,you made my day!,oh yea,and after the quicktimes was solve,i still need to get rid of itunes.msi,but i did the same,the product and find thing,and it worked too=)i love you
September 30th, 2006 at 6:19 pm
I wnet to regedit, and I was abble to delete some parts of quick time keys but I just can’t manage to delete the rest and I kessp getting the error! I’m just about to delete my computer!
September 30th, 2006 at 6:21 pm
I was so nervous that I made a few mistakes! It was supposed to appear “went” and “keep” ! Help wanted!
October 1st, 2006 at 10:45 am
A huge “THANK YOU” for this post. I was so in panic with that quicktime installation….
October 1st, 2006 at 2:11 pm
Pleaseeee! Could someone help me? I really, really need QuickTime.. Could someone solve my problem? I beg you!
October 3rd, 2006 at 3:48 pm
Hi Zack,
Did you find a solution to the problem you’ve been having Re: question No. 139
October 3rd, 2006 at 10:12 pm
Thanks for the information, I needed a pick me up.
October 4th, 2006 at 9:57 pm
THANKS. IT’S GOOD, AND I CAN RUN QUICKTIME AGAIN.
October 5th, 2006 at 1:51 pm
Thank you!!!!! When trying to download the new version of Quicktime/ITunes 7.0.3, I kept getting a pop -up box that said “Older Version of Quicktime cannot be removed - Contact your technical support group”. I tried every removal technique known to mankind.. Nothing worked. I even spoke with a Apple/Quicktime/ITunes Tech support guy & all for nothing. They said, “An old version is hidden in some bundled software someplace…too bad, nothing we can do”. Finally someone who knew what they were doing! Thanks again!!!!!!!!!
October 5th, 2006 at 8:22 pm
I have had the exact same problem as Zach #139. I haven’t uninstalled anything recently but have done a windows system restore, and am now getting the error message that I don’t have sufficient access to the key HKEYLOCALMACHINE\softtware\classes\QUICKTIME PLAYER LIB. QUICKTIME PLAYER APP\ CLSID.
Have tried everything on this page without any luck. Anyone else had this problem and been able to fix it???
Any help would be great
October 6th, 2006 at 8:05 am
thanks a lot……….
i was really getting bugged with the installation …….
THIS PAGE IS MORE USEFUL THAN APPLES …
thanx again …….
October 6th, 2006 at 11:32 pm
THANK YOU!!! Like a lot of people, I was very frustrated with apple.com for their lack of help with this, thanks a ton!
October 7th, 2006 at 12:44 am
thanks to #53 that window clean up worked and let me install quicktime/itunes.
October 8th, 2006 at 7:40 am
thanks so much it worked!
October 8th, 2006 at 4:31 pm
139 is a real problem with quicktime. not possible to install at all. spent the day trying and now the only solution for me is to re-install windows. (and hope it will works!)
Do somebody around think that scaping windows and re-install all program back from scratch is a workable solution? Do I’m alone to say that this kind of approach is just stupid?
there should have a work around??? HE L P !!!!!!!!!
my IPod is just lying there, doing nothing at all.
October 9th, 2006 at 5:01 pm
53 worked for me!
XP, going from iTunes 6 to 7 - got the complaint that the old QuickTime couldn’t be uninstalled.
Tip #53 above did the trick. Thanks!!!
October 11th, 2006 at 4:29 pm
Hey, Whenever I try to install itunes a box pops up saying that the instalation of quicktime has not yet been completed. How to I complete the installatioin so it will let me install itunes ?
let me know asap- Thanks !
Adam
October 11th, 2006 at 5:57 pm
Holy Mother! I can’t believe that this problem has been going on for almost a YEAR!!! Apple, YOU SUCK!
I have been trying to solve this problem for three days now but this FIXED it!
Do just as the directions tell you but make sure that you delete the ENTIRE KEY (folder with the big long funky number), not just the part that says Quicktime. The install will then complete like it should have done in the first place.
THANK YOU JOE!!!
October 12th, 2006 at 1:37 am
Thanks
October 14th, 2006 at 3:32 am
In connection with my upgrading the above to current versions, I was met with the following during the install process of QT:
“HKEYLOCALMACHINE\SOFTWARE\CLASSES\QUICKTIMEPLAYERLIB.
QUICKTIMEPLAYERAPP\CLSID”
could not open. Control that you have access to the key.
I am given to understand that for somebody there may in fact arise some problems installing the two programs, and I have several times tried to uninstall/clean all leftovers from previous installations of the programs - no effect whatsoever! Also I have tried to install stand-alone versions - with QT first - as also suggested by various users - again all in vain. Thus, I have ended up with a problem of not being able to syncro my iPod. I use Firefox in Win XP, service pack 2.
Would be most grateful for any help/advice, thanks,
Oeksen37
October 14th, 2006 at 11:44 pm
Wow, Thanks so much. This worked wonderfully. Everything installed wonderfully.
October 16th, 2006 at 7:20 pm
Thanks — my error message said that I couldn’t install b/c an older version of QuickTime couldn’t be removed . . . but your fix worked!
October 17th, 2006 at 5:22 pm
THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This has been killing me for awhile, and you managed to fix it (so to speak)!
October 17th, 2006 at 8:54 pm
Wow Thank you so much! I installed it with no errors!!!!
Im so amazed I knew with a lil patience along with trial and error. I would get this fixed. thanks mainly to You & GOOGLE!!!!
for making it all possible aahahaha
for all those who have yet to resolve this frustrating problem relax reread these posts and you will figure it out
October 18th, 2006 at 3:19 pm
worked for me too - Love it. Again thanks to everyone and anyone who puts this sort of thing out there.
October 20th, 2006 at 4:39 pm
Hey!! I’m trying to dwnl quicktime 7.0 coz i need it for itune 7.0 …I’ve just bought the new ipod 30 go…and I absoluteluy need that version of itune and quick time…But there’s a a message thats says I need an autorisation for a key…I don’t know wha tto do…That version of quick time is supposed to be free…And my ipod cost me too much for me not to use it…I’m really not goo in computers and I’ve tried everything I can for about 3 hours…And I know some of youi guys that have written on that forum finally succeed to instal quick time ..so i reaaly enjoy your help at any cost….but i need a lot of details so i can understand how to do…
October 20th, 2006 at 4:45 pm
my email is gougoune4ever@hotmail.com…and i tried to remove the key…must it doesn’t work…Must i delete all the quick time keyrs….cozx there are a lot…which one exactly?
October 22nd, 2006 at 2:41 am
Being totally Computer illiterate, great instructions.
Will ADD that I had the same problem on my computer running XP, to delete the files as described at top ENSURE you are logged on the “user” that you installed the original programmes on.
This is the only way you will get the “quicktime” deleted, once I worked this out, it installed perfectly after following the instructions.
October 24th, 2006 at 6:38 am
I’ m running windows xp, cannot install itunes 7.0 version to use my ipod 30 gb.
I attempted to install 7.0 version and half way into the installation process, I receive error statement HKEY LOCAL MACHINE\software\classes\QuickTimePlayerLib,QuickTime PlayerApp\CLSID.
PLEASE HELP. NEED SOLUTION NOW. THANK YOU IN ADVANCE.
October 24th, 2006 at 8:26 am
Brilliant yet so simple. Surely Apple could sort this out with easy instructions. It takes a lot of computer sophistication even to find -never mind follow- help like this…. the idea that every user has a tame help-mate on hand to consult when software won’t install is quite absurd of Apple!
October 24th, 2006 at 11:14 am
Could not open key:
HKEYLOCALMACHINE\Software\Classes\QuickTimePlayerLib,QuickTime PlayerApp\CLSID. Verify that you have sufficient access to that key, or contact your support personnel.
Help!!!
November 1st, 2006 at 1:42 pm
Everyone just take a deap breath and relax. I spent over four hours trying to fix this problem with iTunes and Quicktime. I would get the same hkey no access bullshit message. I tried every remedy on this site with no success, and was ready to reload Windows XP. The solution does exist and is located in fixing the “regedit.” My problem, however, was compounded because I attempted to load Quicktime several times befor I realized something else was wrong. This caused me to have the same problem on my regedit that needed fixed four separate times. Here is what to do:
1) first install and apply the Windows Install Cleaner
2) follow Post # 78 as instructed
3) go to this location on the regedit directory
HKEYLOCALMACHINE\softtware\classes\QUICKTIME PLAYER LIB. QUICKTIME PLAYER APP\ CLSID
4) right click on the folder and select properties
5) check the boxes that give you access to this (the top two boxes)
6) Clik on Apply and then Okay if necessary
7) Now you MUST repeat this for every Quicktime attempt that you may have loaded. Simply follow the same steps to grant access
8) Once done, reload the stand alone Quicktime
9) Once installed, download iTunes
10) You should be praying while doing all of the above
This should fix the problem
November 3rd, 2006 at 8:32 am
thanx .ㅡ.ㅜ
at last finished install and use nano
November 5th, 2006 at 9:22 am
Hi!
I have this problem and I was wondering how you get to redegit. What is it?
Thanks
Dave
November 7th, 2006 at 1:15 pm
JES, this does not work and I dont know why..i deleted everything i can find from that damn quicktime…I hate quicktime. It says it still cant remove versions of the older quicktime…I have no quicktime installed and i cant uninstall it?…
November 10th, 2006 at 11:16 am
I WORKED!!! OMG!! ok so heres the deal people, after you uninstall the old version just make sure you delete all the registry values with quicktime in them, you might have to change the permissions if you get an error, jus right click and go to permissions, make sure all folders grant permission for your user name to use them!
November 10th, 2006 at 1:39 pm
nope, not for me :( i bought a 30gb ipod video and i can no longer put new songs or videos or pics on it! and apple have been NO help at all and there isnt even an easy way of manyally putting stuff on it. Im appawled quite frankly and wish i never bought tha damn thing >:(
November 11th, 2006 at 3:26 pm
Thank you so much for all the advice, especially the quicktime alternative that was posted. Apple’s online tech support is no use whatsoever and they were looking for $50 to tell me anything over the phone.
November 12th, 2006 at 3:22 pm
For those of you still having a problem, epically if you can not open the CLSID in RegEdit, i found this: http://discussions.apple.com/thread.jspa?threadID=688433&threadrate=1&messageid=3335536#3335536
Which Says:
1) Click Start, then Run, then type regedit and press OK.
2) Open HKEYLOCALMACHINE, then SOFTWARE, then Classes. Scroll down to QuickTimePlayerLib.QuickTimePlayerApp (or whatever key that you’re getting an Access Denied error)
3) Right click on it (you might have to do it twice).
4) Select Permissions after ignoring any messages telling you that you don’t have access
5) Once inside Permissions, click Advanced, then Owner, then click on your account, then press Apply, then OK
6) Next click Add, then Advanced, then Find Now
7) Hold down the CTRL key and click on Administrators, your own account, and SYSTEM
8) Click on Administrators, then click the Full Control checkbox. The “Read” checkbox will automatically get checked, then press Apply
9) Do this for each account. Hopefully once you do it for Administrators the others will already have Full Control checked and “Apply” will be greyed out. Press OK when you’re done.
10) Next click on CLSID back in the registry editor and repeat steps 3 through 9.
11) Try installing Quicktime again and when you get another Access Denied error, note the registry key and go back and repeat steps 2 through 9 for that key.
12) Keeping trying to install Quicktime until you’ve resolved all the permissions for all the keys that this pathetic setup script requires
13) Eventually it will install successfully.
This WORKS! You have to do it with both folders under QuickTimePlayerLib,QuickTime PlayerApp, not just CLSID.
November 14th, 2006 at 4:20 pm
Thanks for this tip. After contacting apple themselves and speaking with two tech support reps I was able to finally get this work. Not that they don’t know what they are doing, but Thank you for knowing this information!!!!
November 15th, 2006 at 10:53 am
Bought 30Gig I-Pod wish I did not. Getting unable to delete Quick time. I have windows XP and Norton System works and Anti-virus. Did the whole regedit thing, downloaded quick time alternate. My system will not let me download windows install cleaner. Still can’t get Itunes 7 to run. Ready to jump please help.
November 19th, 2006 at 7:53 pm
I LOVE YOU MAN!! you got the solution to my problem!!! :D
November 21st, 2006 at 1:11 pm
thnx! it works like charm (y)
November 24th, 2006 at 9:12 pm
General HooHa
You have no idea how much time I have spent onthis. My 10 year old daughter loves you! If I didn’t have the Ipod engraved I would have returned it. You saved me.
November 25th, 2006 at 3:01 pm
Well.. Just another one, but… Thanks!!!
November 26th, 2006 at 3:43 pm
oh shit!
November 26th, 2006 at 6:05 pm
eres un hijo de puta aaaaaaa!!!!, lo solucionaste ahora me funciona de la puta madre te pasaste ehh! recien me funciona este programa que tenias dias buscando la solucion!! muchas gracias
November 27th, 2006 at 1:21 pm
good fix, i had to remove the itunes key in “HKEYCLASSESROOT –> Installer” also. but this definately had me on the right track. thanks! love google for finding this year old article, that was relevant. :)
November 28th, 2006 at 7:32 pm
thank you so much for the help, i wasnt able to update itunes until i fixed this quicktime error
November 29th, 2006 at 7:13 pm
GeneralHooHa .. THANK YOU
December 3rd, 2006 at 6:20 pm
I just wanted to be the 202nd person to thank you for getting this information on the web. I had to try 3 or 4 different fixes listed, but persistence paid off and the info saved the day. You should write a patch for Apple and get a million dollars!
Thanks again!
December 3rd, 2006 at 11:01 pm
Found an easy solution. Just bought a 30 gig for my handicaped son. While trying to set it up ran into the “Quicktime won’t run/delete” problem. Took iPod back to store. Bought a walkman CD player. Not as cool, but now I can spend more time with my son and less time reading “fix it” blogs like this one.
MERRY CHRISTMAS!!!
December 4th, 2006 at 9:52 pm
Hi, I have a strange problem. I tried to update iTunes to the latest version but was getting a problem with QuickTime. I was able to uninstall iTunes, thinking I could just freshly install it and be rid of the QuickTime error (which was the one in this thread, error message -3).
Anyway, after uninstalling iTunes, QuickTime is till installed. If I go to add/remove programs, it will not let me uninstall QuickTime. If I try to install iTunes 7.0 when I get to the QuickTime portion, it says it cannot do it since an older version of QuickTime is already installed.
Any idea what I need to do to a) get QuickTime off my machine so I can install iTunes fresh, or somehow override this error?
Many thanks!
Mark
December 5th, 2006 at 4:00 am
Thankyou so much General HooHa #190
I really needed the step by step instructions and they all worked.:)
You are a Godsend
December 5th, 2006 at 7:47 am
It worked really good, thankyou very much.
You are really good.
December 6th, 2006 at 3:56 pm
worked a treat, thanks
December 8th, 2006 at 9:24 pm
Ok. I went fix by fix through this list, finally the “Windows install cleanup” utility did the trick (tip # 53). Thanks! The next time itunes offers me an update, I’m going to ignore it!
December 10th, 2006 at 1:00 pm
No 78 and 134 did the trick for me!!!!!!! THANK YOU!!!!! I WAS GOING CRAZEEEEEEE!!!
I eventually got the messg cannot open QTPL.QTPApp Error while opening key. Did the regedit thing and went to edit menu , permissions, administrators full control and was able to delete the STUPID QTPL.QTPApp etc. The trick is to completely delete ALL TRACES of quicktime from your compter. I then installed the latest version of itunes nae bother!!!!
December 14th, 2006 at 10:49 pm
After regedit, just try what is told on #53.
I managed to download both quicktime & itunes! :)
I hope I won’t have problems connecting my iPod now!
Thanks.
December 17th, 2006 at 11:44 pm
thank you so much your a god
December 18th, 2006 at 8:52 pm
I deleted ALL the registry keys that dealt with quicktime. NOT ONE LEFT AT ALL. The uninstall doesn’t work because it says the application is not there. When installing the new standalone application it says it cannot because the application already exists. Nothing on #53 or whatever else is posted answers this problem. Any suggestions?
December 19th, 2006 at 3:23 am
Thanks so much Hello, #53 worked for me after i tried to uninstall quicktime through regedit, deleting temp files and all. FINALLY! After 3 days! If you still can’t uninstall, I suggest trying #53, for my com, the leftover bit of quicktime was a file that was called something like “7.0.1.18″ Remove that and Quicktime should be gone.
December 21st, 2006 at 8:31 pm
word you are my boy
December 24th, 2006 at 1:06 pm
My solution was a variant of No. 179 after trying several other suggestions on this page. However, I did not actually delete the registry key. Instead, Quicktime installed from the XP user that has “permission” to the key. Check the permission for the key in the registry editor. Don’t try to add permission for another user. Switch to the user indicated as having the permission and install quicktime from that user.
December 25th, 2006 at 8:42 am
its xmas morning and you can imagine trying to get this thing to work. looked you up and deleted the key and some subcatagories and wham it works and now the children will forever be ipod kids
December 25th, 2006 at 2:45 pm
thanks 53! and thank u all! u saved my iPod!!!:D:D:D
December 27th, 2006 at 9:37 am
i followed 82, but when i was pressing f3 to get the next bit with quicktime in it, it came up with
“cannot open quicktime.3g2: error while opening key”
help!
December 27th, 2006 at 9:39 am
sorry, i meant 78, not 82
December 27th, 2006 at 11:53 am
I would like to install Quick time 7.0.3 on my Windows XP and it is not working. I need help. can you help?
Thank you very much/
Louise Young
louise_young@sympatico.ca
819-776-9645
December 27th, 2006 at 2:37 pm
Thank you, thank you, thank you!! It wasn’t easy, and included a combination of the fixes found here, but I wouldn’t have known where to even start if it were not for all the help found on these pages. My daughter’s ipod isn’t going to get stamped on after all! Thanks again!
December 27th, 2006 at 3:18 pm
I have done what you sade in the regedit and it will not let me delete.Im stuck help……
December 27th, 2006 at 5:08 pm
I seem to be having the same kind of problem. I had to download itunes 7.0 due to having a new ipod that wont work with the old 6 version. Then I was prompted to download the new Quicktime 7.1.3….once I did, I cannot open itunes at all. I get an error thats telling me I need quicktime 7.1.3 and to reinstall itunes….I did ALL of this…even a clean uninstall, restart and clean install. Still nothing and I am going crazy.
December 28th, 2006 at 3:48 pm
Hello, I wanted to let anyone who had the problem I had know what worked for me, because I did try everything mentioned in this write up. When trying to install quicktime with itunes, I kept getting the message that an older version of quicktime could not be uninstalled. I did the regedit, it did not fix my problem. WHAT DID HELP:
I did what #125 (Anthony) siad I uninstalled the Windows XP security update KB908531. Go to http://pointerx.net/blogs/glozano/archive/2006/06/28/Incompatibility-issues-due-to-latest-Microsoft-Security-Updates.asx
I then downloaded Windows Instller Clean up as this website directs and deleted any reference to Quicktime. PLEASE NOTE: You first download the installer clean up, then go to Start, select my computer, select C: and go to Programs and find Windows Installer Clean Up Utility and run it from there. A window pops up and look for any mention of Quicktime. My computer did NOT say “Quicktime” however, as # 87 (Juan Broadway) said, it just said (All Users) 7.0.2, when I deleted this, I was able to install i-tunes with quicktime.
Thank you to everyone who wrote and tried to help - You were all life savers - it took me about three days to figure this stuff out and I KNOW NOTHING ABOUT COMPUTERS!@!!
December 29th, 2006 at 1:17 am
Thank You Very much. You are a genius! God Bless.
December 29th, 2006 at 3:35 am
I must be a dolt. I tried the Installer clean up and it provides a list of programs/printers it will remove, but quicktime and/or 7.0.2 aren’t on the list.
I can’t delete the quicktime keys in the registry, it says access is denied.
I’ll try the quicktime alternative next… but not sure how that will help (will try anything). Bought FOUR iPods for Christmas and my kids are patiently waiting on me to get them going! Argh!
December 30th, 2006 at 9:54 am
Many many thanks for the fix in #53 it works brilliantly and I’ve now stopped pulling out my hair!! You are a genius.
Cheers
December 31st, 2006 at 2:24 am
After more than three days of trying everything I found my ‘old’ version of Quicktime. It was called ‘7.04′. I deleted that with the MS cleaner, removed all references in the registry to ‘Quicktime’ and ‘iTunes’ & viola! The standalone version of Quicktime installs! Many, many thanks.
January 1st, 2007 at 9:48 am
I’ve been trying to get this to work since Dec 25th. Nothing works. I’ve cleaned my registry, used a reg cleaner program (the microsoft one will not install), and installed quicktime alternative (itunes did not recognize it). Looks like I’m S.O.L. I’ve attempted installation probably 50 times…and each failed attempt I have to scour my computer ensuring got everything removed before the next attempt. I’ve tried everything on this page and then some. Apple sucks….I am waging a Jihad on Apple
January 2nd, 2007 at 2:29 pm
i go to HKEYCLASSESROOT, but I can’t find “products”
January 3rd, 2007 at 1:37 pm
Thank you so much. This helped me a lot.
January 3rd, 2007 at 4:37 pm
QuickTime 7.1.3.100 Installer Issue (WinXP Pro SP2):
*You MUST be Administrator, Open Windows Explorer.
*Go to: C:\Windows\Documents and Settings\
*There, Select “Your User” (I.E: KARR): Right Click –> Properties.
*On “Your User Properties” –> Security Tab.
*Click “Add…” Button: There Type “Your User” AND “SYSTEM” (With a Semicolon Between Them and NO Spaces):
KARR;System
*Then Click “Check Names” to See if You Typed Correctly, and Click “Ok”.
*Under “Group or User Names:” You’ll See “Your User” AND “System”: KARR and System in This Case.
*Click “System”, Then Below, Check “Allow” Column on: Full Control, Modify, Read & Execute, List Folder Contents, Read, Write, and Special Permissions (If Available).
*Click Your User (IE: KARR) and Repeat The Step Above, Then Click “Ok”.
*After that, IT’LL TAKE A WHILE After Windows Enables Permissions on Your User Directory and Subdirectories, so You can Avoid This Kind of Issue in The Future.
*DO NOT Interrupt Windows or Shut Down The Machine Until it Finishes The Process, by Doing so it Creates an Annoying “User Environment” Message Everytime You Log On with that User.
*After Enabling Permissions for Your User and System on Your User Directory You’ll be Able to Install Quicktime 7 in Less than 1 Minute.
The Trick Here is That “System” Must Have Full Control Over “Your User” (I Used KARR for The Example) Directories and Subdirectories to Avoid This Kind of Harassment, I Think “System” Represents WinXP as a “User”.
Los Usuarios de WinXP en Español Intenten Encontrar un Equivalente a Los Botones, son Los MISMOS Solo que con Nombre en Español (Tengo WinXP Pro in “Inglish”).
It Worked for Me on QuickTime 7.1.3.100, but it May Work for The iPod Stuff, I’ve been Struggling for Three Days in a Row, and it Worked Fine for Me, it also Worked for The “Error 1317″ in Office 2003.
;) ;)
crwnvicpi@aim.com
January 3rd, 2007 at 6:11 pm
I am not able to use Quicktime 7 movie trailers. The error message I get “Cannot view XML input using style sheet.
How do I correct this ?
January 6th, 2007 at 4:32 pm
THANK YOU SOO FRAKIN MUCH!!! i have spent the last couple of days tring to find a fix for this… urs worked just fine !! THANX AGAIN
January 6th, 2007 at 5:36 pm
After weeks of trying these suggestions I was able to successfully install i tunes and quick time. It appears that the trick is to be persistent. It is important to constantly restart the system and apply the following suggestions: deleting the tree within the key, installing the windows cleaner system, installing either the standalone or alt version of quick time. Every it doesn’t work - make sure you delete the previous attempts (through the key and the cleaner) and try again. I was ready to simply purchase another computer and as a last attempt - it installed today! Good Luck to everyone - and many thanks for the many suggestions and advice.
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January 7th, 2007 at 1:09 am
Woah! Thank you so much dude, I’ve been trying to get quicktime to install for months.
January 7th, 2007 at 2:42 pm
For two weeks I tried all of this registry / regedit stuff and nearly deleted my whole hard drive in my quest to get itunes to start. On my final attempt to fix this damn thing before I gave up and returned my ipod, I put in one last google search and heard about Media monkey. My advise is forget this Apple itunes rubbish. Media money worked first time - finally I can put some music on my ipod!
January 7th, 2007 at 9:37 pm
I had the same problem, found alternate solution on another website - try downloading the Windows Installer Clean Up Utility (http://support.microsoft.com/kb/290301). It fixed my problem and now my iTunes and Quicktime is up and running with the latest versions.
January 9th, 2007 at 3:47 am
Thanks . it worked
January 9th, 2007 at 6:30 am
Trying to uninstall Quicktime and I am being told that uninstall cannot find the Quicktime.msi. Any suggestions on where I can get a copy of this file?
Thanks
IDH
January 9th, 2007 at 6:35 pm
Can’t install quicktime because a more recent version already exits (though I can’t run quicktime). Can’t uninstall quicktime because the uninstall file doesn’t exit.
Managed to download quicktime and am told I don’t have the privileges, or whatever to access the crucial quicktime file to make it run. (I am the only user of this home computer). Question. Does anyone know a hitman for whatever fools at apple are involved in this, or better, does anyone have a fix?
I did the regedit process. Three times. Rebooted, reuploaded, etc, etc. etc. I wouldn’t much care except I can’t run Flash without quicktime. Means I probably can’t use the entire Macromedia suite. Help very much appreciated, actual fix I’d be happy to pay for.
kd
January 10th, 2007 at 7:42 pm
I was feeling hopeless until someone gave me this thread of hope and I feel obliged to pass it on. I was having the same exact experience that Keith is experiencing.
Did regedit and searched on quicktime; kept hitting “find next” and would delete everything quicktime that came up. Be careful. Some files come up in a group and I deleted the group; some individual files are embedded in a whole list, but you’ll know to delete that individual file since it will be highlighted; there may be two or three obvious quicktime files just after it. Take your time. This evolution took me a good 15 minutes or so (not to mention the HOURS of my life I’ve spent trying to undo this &$#@&$(#). Went back through a few times to get everything. Then went to windows explorer to delete quicktime files. Then did a search on my C:\ drive for quicktime files and deleted those too. I may have thrown in a a restart of my computer. I checked the “add/remove programs” on the control panel and amazingly, no quicktime was listed (my hopes went up), THEN I downloaded “stand alone Quicktime installer” and ran it (this time I didn’t get an error message that a newer version was already on my computer) - fingers crossed. This was not Quicktime that is bundled with itunes. I searched the internet on specifically “stand alone Quicktime installer”. With this done, lastly, I downloaded itunes (which since my husband and I have a new nanos, it makes this imperative) and it finally worked. Wiped out everything I had downloaded from my own CD’s but saved what I had purchased. Please try this and let me know. Good luck.
January 11th, 2007 at 8:05 pm
You are my hero.
January 12th, 2007 at 9:08 pm
Thanks for the help - worked like a charm. Readers should know to delete the folder with the msi file, not just the msi file itself. I made a copy of the folder just in case by using the export command.
Thanks again - you saved a lot of people a lot of grief.
Tom O.
January 17th, 2007 at 9:41 pm
omg 53 you are a life saver. thank you soooooo much.
January 19th, 2007 at 12:58 am
Thanks so much. It took me less than a minute to fix but I had spent more than an hour talking to some tech guy at Apple! Thanks again big
January 20th, 2007 at 10:44 am
Oh shit it actually worked! dances around a great hug for everyone who contributed on this website. i love you guys.
January 21st, 2007 at 8:18 pm
OK….I hope someone here knows more than I do about this…..
I have a photo editing software that uses Quicktime version 6.0. My new iPod only uses Quicktime 7.0.? I discovered this when I finally got the iPod to work, and now all the old photos and movie files are corrupted. I can no longer edit the movies! How can I fix this? Sadly, I can’t have both versions on my computer…. :(
January 23rd, 2007 at 8:45 am
Fantastic, worked perfect…. After a week of misery and wasted time trying to get help from Apple,Quicktime and Microsoft assistance..
Don’t forget to mention how to right click on the main menu title to get the auto search to help find the “Quicktime files. Again THANK YOU !!!! So Much…My faith in computers has returned.
January 28th, 2007 at 10:21 am
Big Ups to all ya’ll for your kind help….I was about to go NUTS!!! Quicktime alternative did the trick for me after trying regedit and deleting the quicktime string didn’t work.
God bless you all!
January 28th, 2007 at 2:04 pm
53 is it!!! Thank you. Norton didn’t want me to run it though. Click authorze the script, and delete that 7.0.3 and you will be good!
January 29th, 2007 at 4:11 am
Great trick man. I don’t know how to thank you. Big Ups for that. Without you I would have gone crazeeeeee by now.
Cheers again!!!!
January 30th, 2007 at 10:02 am
This worked great even for the newest installation. Even though the registration in the tree to be deleted was in a different part of HKEYCLASSESROOT, it still worked the first time! MUCHO KUDOS to you! Now I’m able to fix up my daughter’s new video iPod. She will be happy, and that makes me happy!
January 30th, 2007 at 6:13 pm
thankyou soooo much it took me a little bit to figure out what you meant, because i was familiar with regedit, but now Quicktime is installed and working perfectly, i was to the point of tears with frustration.
February 3rd, 2007 at 4:50 pm
Umm your advice didn’t really help but i was able to install itunes again. This is what i did.
I did as you said and after going to install/products and searching up quicktime i kept on pressing find next until i deleted all quicktime related files i could find. This took like an hour and there were STILL quicktime files showing up. Then i tried installing itunes and quicktime again and it said i had a newer version of quicktime so it won’t install.
I took the advice of #53 and installed microsoft clean installer or whatever and deleted any quicktime files i could find. Then i went to my computer/my programs and deleted any quicktime fiolders i could find. Then it worked.
However my quicktime is messed up and won’t play any vid files but as long as my itunes works i don’t really give a shit.
February 10th, 2007 at 10:11 am
Keep receiving error message when trying to install i-tunes re: unable to install, i-tunes requires quicktime. Have tried #53 and some others other than deleting the windows update. Have tried quicktime alternate and stand alone. Is there a stand alone verision of i-tunes that can be combined with the stand alone quicktime? Is there another way to find quicktime files on my computer other than searching for “quicktime?”
February 11th, 2007 at 9:34 pm
53 it worked for me!!!! Thanks. I tried the registry cleanup and it did not work, but the windows intall cleaner worked great. Thank you again.
February 13th, 2007 at 1:05 am
The Windows Clean Up program worked for me. I had errors, 2803 and 1311.
This worked for me, but it may not work for you. I’m not responsible for any problems and issues that may occur in your process.
I got my quicktime and iTunes up and running perfectly, but unfortunately, all my songs are gone, of course. Good luck to you guys and thank you for suggesting Windows Clean Up!
February 26th, 2007 at 6:09 pm
Thank You!!!
Thank You!!!
Thank You!!!
I have been trying to solve the problem for months.
I deleted the items on the right hand side and QuickTime and ITunes installed smoothly.
Again, Thank You!!!
March 2nd, 2007 at 1:51 pm
Have tried everything you have suggested so far but still unable to install Quicktime after automatic updates downloaded security patch KB9080531. This patch cannot be removed - what do I do? Now unable to use brand new I-Pod and cannot download Quicktime because it says I already have a newer version installed. Have removed all references to Quicktime from
the registry and C drive, tried Windows clean up utility…..everything…… Can anybody suggest anything else?
March 2nd, 2007 at 4:05 pm
Thanks, worked perfectly.
March